Any client who has purchased a service from Mentsmart Private Limited is eligible for a full refund. This includes clients who have started using the service or accessed part of its content. If additional items or add-ons were purchased, each item requires a separate refund request. Full refunds will be provided for all valid requests submitted according to the process outlined below.

Clients may request a refund via email or WhatsApp. Upon receiving a request, our team will confirm receipt and provide any necessary guidance to process the refund. Each request is handled promptly and individually to ensure a smooth experience for the client.

Refunds are generally processed within 24 hours of a valid request. In some cases, banking procedures, digital wallet processing times, or verification requirements may result in a slight delay. Clients will be informed if additional time is needed.

Refunds are issued using the payment method most convenient and available to Mentsmart Private Limited. This may include direct bank transfers, digital wallets, or other supported methods. All refunds are issued in the same currency as the original purchase, ensuring accuracy and transparency.

We maintain a no-questions-asked policy for refund requests, allowing clients to request a refund without providing a reason. This is part of our commitment to a client-first approach, ensuring that every purchase is risk-free and that clients can engage with our services with confidence.

While refunds are generally processed quickly, certain exceptional circumstances may cause slight delays. This includes technical issues with payment platforms, banking confirmations, or other unforeseen factors. We are committed to resolving these promptly and keeping clients informed throughout the process.

Clients are responsible for submitting refund requests in accordance with this policy. By engaging with Mentsmart Private Limited services, clients acknowledge that they have read and understood this refund policy and agree to its terms.

This refund policy is designed to protect client investments and provide a worry-free experience. Our goal is to ensure that clients can focus fully on their health and wellness journey without concern about financial risk.

To request a refund, please reach out to our support team through email or WhatsApp. Ensure you include your purchase details so we can process your request promptly. Our team is committed to responding quickly and assisting you throughout the refund process.

Email: support@mentsmart.com
WhatsApp: +91 8590444316